Contact Us

Head straight to the FAQ.

Service:

service@metaxsire.com

Business Cooperation:

b2b@metaxsire.com

Our Customer Support team will get back to you as soon as possible.

If you are experiencing app-related issues, please provide the following details to help us assist you efficiently:

  1. Description of the problem details.
  2. Toy name and purchase date.
  3. Your Phone model.
  4. Which country is the App used in?
  5. Screenshots or screen recordings will help us to understand the issue and fix it more efficiently. (if available)